Last Updated: 2026-04-12
This page lists the third-party sub-processors that dbl9 GmbH ("dbl9") engages to process Personal Data on behalf of customers in connection with the dbl9 Platform platform and services, as described in the dbl9 Data Processing Addendum ("DPA").
1. CURRENT SUB-PROCESSORS
1.1. Infrastructure Sub-Processors
| Sub-Processor | Purpose | Data Location | Entity Country |
|---|---|---|---|
| Amazon Web Services (AWS) | Cloud hosting and infrastructure | EU (Frankfurt) | United States |
| AWS Lambda | Serverless compute | EU (Frankfurt) | United States |
1.2. Service Sub-Processors
| Sub-Processor | Purpose | Data Location | Entity Country |
|---|---|---|---|
| Stripe | Payment processing | EU | United States |
| SendGrid | Email delivery | EU | United States |
| Sentry | Error tracking and monitoring | EU | United States |
1.3. AI Sub-Processors
| Sub-Processor | Purpose | Data Location | Entity Country |
|---|---|---|---|
| OpenAI | AI model services | Global | United States |
| Anthropic | AI model services | Global | United States |
1.4. Support Sub-Processors
| Sub-Processor | Purpose | Data Location | Entity Country |
|---|---|---|---|
| Intercom | Customer support platform | EU | United States |
2. dbl9 AFFILIATES
The following dbl9 Affiliates may process Personal Data in connection with the Service:
| Affiliate Name | Purpose | Location |
|---|---|---|
| dbl9 GmbH | Service operation and support | Neustadt, Germany |
3. NOTIFICATION OF CHANGES
In accordance with the DPA, dbl9 will notify customers of any intended addition or replacement of sub-processors at least 30 days in advance.
3.1. Subscribe to Updates
To receive notifications of sub-processor changes, customers can:
- Subscribe via email at support@dbl99.de
- Monitor this page for updates
- Check the Sub-Processors page for the latest updates
3.2. Objection Process
If you object to a new or replacement sub-processor, you may submit your objection in writing to privacy@dbl99.de within 14 days of receiving notice. The objection process is described in detail in the DPA.
4. CHANGE LOG
| Date | Change Description |
|---|---|
| 2026-04-12 | Initial sub-processors list for dbl9 Platform v1.0 |
dbl9 Sub-Processors List v1.0